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FAQ & TERMS & CONDITIONS; E-VOUCHER
Can I bring my son for a hair cut? Yes, your son is allowed in the salon as long as he is 7 years old and below.
What are your prices? For price range services, click here: https://bit.ly/35HS0dj Please note that price is depending on length, condition and volume of hair.
How do I reschedule my appointment? You are encouraged to call or WhatsApp the salon to reschedule. Alternatively, please send us an email at firstname.lastname@example.org.
What are your payment terms? We accept cash, Nets, Visa, Mastercard, GrabPay, Paynow & Hoolah
What are your purchased terms? Our products, package & services sold are non-refundable
May i walk-in without any appointment? Walk-ins are most welcome. However, to avoid waiting time, it’s recommended to book your appointment ahead. Should you require further assistance on booking, you may also WhatsApp as per below:
KARVA JCube: +65 9424 7075
KARVA Northpoint: +65 90112414
KARVA East Village: +65 9424 7078
KARVA Bussorah St: +65 9118 5602
KARVA GVillage KL: +60 12 797 9734
I have a difficulty in explaining the style I want. What can I do? We suggest that you show our stylist a picture reference that best illustrate the style and look that you’d like. However, it also depends on your inherent condition.
How to identify if my hair length Short / Medium / Long / Extra Long?Please click here for our hair length guide: https://bit.ly/2OrErsD
Is your hair services safe for pregnant ladies? We have welcomed numerous expecting Mummies in their 2nd trimesters, doing Hair Colour, Treatments, Nails & Scalp services. Should you have doubts, its best for you to consult your Gynaecologist.
Are your hair colours Wudhu friendly? Yes. Our hair colours are water permeable and made using plant based ingredients
Does your full head colour includes bleaching? Full head colours does not include bleaching. However, you may add on for bleaching which is additional $40-$60
Can i achieve ash blonde or ombre colours if i take up full head colour service? These colours mentioned above falls under Creative Colours. It requires bleaching or termed as pre-enlightening and this service requires approximately 4 hours. Full head colours does not include bleaching or any Creative Colour techniques.
How do I know if a certain look falls under creative colour or full head colour? We suggest that you prepare several images prior to your #karvadate. Alternatively, you may WhatsApp or DM us on our Instagram.
Is your nail polish water permeable? Yes, it is certified water permeable, halal and vegan.
Do you have nail extension? Currently we do not offer nail extensions but will keep you posted if we do.
How long does your manicure or pedicure last? With a proper home care, it should last up to 3 weeks.
Can I book for mani pedi for 3 pax at one go? We have limited Manicurist at every outlet. The 3rd guest may have her nails done after the second guest completes her service.
How do I redeem my e-vouchers? You will receive an email on confirmation & details of your E-voucher. Present it to our outlet with your Name, HP & Order number upon check-in at our salon
How do I confirm if I receive my E-voucher details? You will receive an email on confirmation & details of your E-voucher within 2-3 working days from date of purchase.
Must I make an appointment to redeem my E-voucher? Yes, it is compulsory to make an appointment
Will E-voucher mail out to my shipping address? As E-voucher is not a physical voucher, Hence we do not mail out E-voucher.
Can I redeem my E-voucher on any day? E-vouchers are not applicable to redeem on Weekends & Public Holiday
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