SALON FAQ

• Can I bring my son for a hair cut?
  Yes, your son is allowed in the salon as long as he is 7 years old and below.
  
  
• What are your prices?
  For price range services, click here: https://bit.ly/35HS0dj
  Please note that price is depending on length, condition and volume of hair.
  
  
• How do I reschedule my appointment?
  You are encouraged to call or WhatsApp the salon to reschedule. Alternatively, please send us an email at enquiries@karva.sg. 
  
  
• What are your payment terms?
  We accept cash, Nets, Visa, Mastercard, GrabPay, Paynow & Hoolah
  
  
• What are your purchased terms?
  Our products, package & services sold are non-refundable
  
  
• May i walk-in without any appointment?
  Walk-ins are most welcome. However, to avoid waiting time, it’s recommended to book your appointment ahead. Should you require further assistance on booking, you may also WhatsApp as per below:

• KARVA JCube:            +65 9424 7075
• KARVA Northpoint:      +65 90112414
• KARVA East Village:    +65 9424 7078
• KARVA Bussorah St:   +65 9118 5602
• KARVA GVillage KL:    +60 12 797 9734

HAIR FAQ

• I have a difficulty in explaining the style I want. What can I do?
  We suggest that you show our stylist a picture reference that best illustrate the style and look that you’d like. However, it also depends on your inherent condition.
  
  
• How to identify if my hair length Short / Medium / Long / Extra Long?Please click here for our hair length guide: https://bit.ly/2OrErsD

• Is your hair services safe for pregnant ladies?
  We have welcomed numerous expecting Mummies in their 2nd trimesters, doing Hair Colour, Treatments, Nails & Scalp services. Should you have doubts, its best for you to consult your Gynaecologist.
  
  
• Are your hair colours Wudhu friendly?
  Yes. Our hair colours are water permeable and made using plant based ingredients
  
  
• Does your full head colour includes bleaching?
  Full head colours does not include bleaching. However, you may add on for bleaching which is additional $40-$60
  
  
• Can i achieve ash blonde or ombre colours if i take up full head colour service?
  These colours mentioned above falls under Creative Colours. It requires bleaching or termed as pre-enlightening and this service requires approximately 4 hours. Full head colours does not include bleaching or any Creative Colour techniques.
  
  
• How do I know if a certain look falls under creative colour or full head colour?
  We suggest that you prepare several images prior to your #karvadate. Alternatively, you may WhatsApp or DM us on our Instagram.

NAILS FAQ

• Is your nail polish water permeable?
  Yes, it is certified water permeable, halal and vegan.
  
  
• Do you have nail extension?
  Currently we do not offer nail extensions but will keep you posted if we do.
  
  
• How long does your manicure or pedicure last?
  With a proper home care, it should last up to 3 weeks.
  
  
• Can I book for mani pedi for 3 pax at one go?
  We have limited Manicurist at every outlet. The 3rd guest may have her nails done after the second guest completes her service.

E-VOUCHER FAQ

• How do I redeem my e-vouchers?
  You will receive an email on confirmation & details of your E-voucher. Present it to our outlet with your Name, HP & Order number upon check-in at our salon
  
  
• How do I confirm if I receive my E-voucher details?
  You will receive an email on confirmation & details of your E-voucher within 2-3 working days from date of purchase. 
  
  
• Must I make an appointment to redeem my E-voucher?
  Yes, it is compulsory to make an appointment

• Will E-voucher mail out to my shipping address?
  As E-voucher is not a physical voucher, Hence we do not mail out E-voucher.
  
  
• Can I redeem my E-voucher on any day?
  E-vouchers are not applicable to redeem on Weekends & Public Holiday