FAQ & TERMS & CONDITIONS; E-VOUCHER
SALON FAQ
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Can I bring my son for a hair cut?
Yes, your son is allowed in the salon as long as he is 7 years old and below.
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What are your prices?
For price range services, click here: https://bit.ly/35HS0dj
Please note that price is depending on length, condition and volume of hair.
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How do i reschedule my appointment?
You are encouraged to call or WhatsApp the salon to reschedule. Alternatively, please send us an email at enquiries@karva.sg.
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Where can I view promotions or specials at KARVA?
To get updates on our Promotion or Specials, click here: https://bit.ly/2L1zftj
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What are your payment terms?
We accept cash, Nets, Visa, Mastercard, GrabPay & Paynow
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What are your purchased terms?
Our products, package & services sold are non-refundable
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May i walk-in without any appointment?
Walk-ins are most welcome. However, to avoid waiting time, it’s recommended to book your appointment ahead. Should you require further assistance on booking, you may also WhatsApp as per below:
- KARVA JCube: +65 9424 7075
- KARVA Northpoint: +65 90112414
- KARVA East Village: +65 9424 7078
- KARVA Bussorah St: +65 9118 5602
- KARVA GVillage KL: +60 12 797 9734
HAIR FAQ
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I have a difficulty in explaining the style I want. What can I do?
We suggest that you show our stylist a picture reference that best illustrate the style and look that you’d like. However, it also depends on your inherent condition.
- How to identify if my hair length Short / Medium / Long / Extra Long?Please click here for our hair length guide: https://bit.ly/2OrErsD
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Is your hair services safe for pregnant ladies?
We have welcomed numerous expecting Mummies in their 2nd trimesters, doing Hair Colour, Treatments, Nails & Scalp services. Should you have doubts, its best for you to consult your Gynaecologist.
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Are your hair colours Wudhu friendly?
Yes. Our hair colours are water permeable and made using plant based ingredients
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Does your full head colour includes bleaching?
Full head colours does not include bleaching. However, you may add on for bleaching which is additional $40-$60
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Can i achieve ash blonde or ombre colours if i take up full head colour service?
These colours mentioned above falls under Creative Colours. It requires bleaching or termed as pre-enlightening and this service requires approximately 4 hours. Full head colours does not include bleaching or any Creative Colour techniques.
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How do I know if a certain look falls under creative colour or full head colour?
We suggest that you prepare several images prior to your #karvadate. Alternatively, you may WhatsApp or DM us on our Instagram.
NAILS FAQ
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Is your nail polish water permeable?
Yes, it is certified water permeable, halal and vegan.
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Do you have nail extension?
Currently we do not offer nail extensions but will keep you posted if we do.
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How long does your manicure or pedicure last?
With a proper home care, it should last up to 3 weeks.
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Can I book for mani pedi for 3 pax at one go?
We have limited Manicurist at every outlet. The 3rd guest may have her nails done after the second guest completes her service.
E-VOUCHER FAQ
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How do I redeem my e-vouchers?
You will receive an email on confirmation & details of your E-voucher. Present it to our outlet with your Name, HP & Order number upon check-in at our salon
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How do I confirm if I receive my E-voucher details?
You will receive an email on confirmation & details of your E-voucher within 2-3 working days from date of purchase.
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Must I make an appointment to redeem my E-voucher?
Yes, it is compulsory to make an appointment
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Will E-voucher mail out to my shipping address?
As E-voucher is not a physical voucher, Hence we do not mail out E-voucher.
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Can I redeem my E-voucher on any day?
E-vouchers are not applicable to redeem on Weekends & Public Holiday